This is where I was surprised. A couple of Etsy buyers asked me for very specific gift messages to go with their angels, or asked me about custom colours, and told me why the colour mattered so much. On my stall in the run up to Christmas people were buying angel charms not to hang on keys or bags, but to hang up on their tree "for grandad". The stories being shared behind these purchases were ones of bereavement and memorial. I'd unwittingly created something which spoke to people in a very personal way.
Has anything you've made had a surprising response from people? I'd love to know in the comments!