Ordering & Returns Policies

I'd love for you to have my handmade items, or for you to give them with love to others!
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If you don't see what you like online, or would rather purchase directly from me, or have any other queries, please contact me onhellothere (@) perfidiousjewellery.co.uk or perfidiousjewellery (@) yahoo.com

Although willing to ship worldwide, I am only able to discuss orders in English. I may sometimes be on holiday or otherwise unable to confirm receipt of orders within a few days (everyone deserves some time off!) 

Etsy Items

Items purcahsed from Etsy each have clear processing times, details of payment etc available on their listing page prior to purchase. Returns and exchanges on Etsy items and other details can be found at the bottom of my shop page, in my ​Shop policies.

Ready to Post Items

1. When requesting a ready to post item, payment and P&P will be agreed when confirming the order. Depending on the nature of the order:
1.1 An invoice will be sent via PayPal within 2 working days. OR
1.2  BACS details wil be provided within 2 working days. OR
1.3 A link will be provided to purchase it from Etsy within 2 working days. OR
1.4 Other circumstances may be agreed on an individual basis.

2. Items will be posted within 1-5 working days upon receipt of payment, unless otherwise stated/agreed.
3. P&P to include Royal Mail 2nd class delivery, or Royal Mail Standard International unless an alternative is agreed.
3.1 P&P costs vary depending on item size and delivery location, for multiple items shipped together the costs will be reduced. 

4. Returns are accepted within 14 days of receipt.
5. A refund will be issued only upon receipt of the returned items, unworn and in good condition. 
6. Returns postage will be paid for by the buyer unless the goods received were faulty. 

Made to Order Items

1. When requesting a bespoke item, the buyer will be contacted to confirm details in writing, and an approximate project start and end date will be agreed.
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2. A quote for materials, work and P&P will be agreed when confirming the order, with margins for potential increase or decrease discussed as the order progresses (for example, requesting a more expensive material, extensive redesign time, or fewer components may alter the end price), depending on the nature of the order:
2.1 An invoice will be sent via PayPal. Work will commence once agreed ​payment or part payment has been received. OR
2.2 BACS details wil be provided for payment. Work will commence once agreed ​payment or part payment has been received. OR
2.3 The order will be listed on Etsy once completed, and payment will be processed through the Etsy website. OR
2.4 Other circumstances may be agreed on an individual basis.

3. Photographs and concept sketches will be sent for discussion and the buyer’s approval throughout the project, and before the completed item is posted.
4. P&P Royal Mail Tracked 48 with Signature, or International Tracked & Signed​ unless an alternative is agreed.
4.1 P&P costs vary depending on item size and delivery location, for items shipped together the costs will be reduced. 
5. No returns or refunds will be given on Made to Order items, unless faulty.

Our Details

Business’s name is: Perfidious Jewellery
Contact details are: hellothere (@) perfidiousjewellery.co.uk or perfidiousjewellery (@) yahoo.com
Address: Derbyshire, UK, full details available during ordering process.