I like to get some craft things online*, either because I can't find a real world supplier, or I need something in bulk and it's cheaper, but going into a shop allows me to know exactly what I am buying, get instant answers about stock availability, plus discover alternatives, get advice on using items... And of course, I can browse and pick up things I never thought of, as they catch my eye. ;)
Today, well, they have become saintly in my eyes! Having discovered that the beads I purchased last night (as they were locking up!) wouldn't do what I needed, I phoned to ask for some advice, hoping to then take less time tonight after work. The gent fantastically went to the shop floor, tried and tested various beads, and called back to let me know exactly what would work for my project!
I may have also received this kind of help by calling an online retailer, but then would be waiting for delivery on top of the existing project delay. A solid local shop, with helpful staff, is well worth supporting, especially when they are so happy to smooth out craft hiccoughs.
*The Bead Shop do sell online, for those of you who can't get near Nottingham, and will be just as helpful for online orders :)