Ah, being a maker! The ideas, the crafts, the glue under your nails, the beads in the hoover! Enjoying people's reactions when they spot that you've made just the thing they are looking for!
And then there's making sure your website complies with standards for online sales of goods... yup, it isn't glam, but it's part of being a small business owner.
If you want to be sure your website is all a-ok, (even if you just sell via a facebook page) read on for the three things you need in place, and useful links to create them.
When you sell something at a distance; over the phone, through a catalogue, from a website, you have to comply to certain rules and regs so it's clear and easy for customers to know their rights.
This fab government website is simple to follow. It not only explains what you must have on your website, but also what you need to tell a customer before they buy, and once they make a purchase.
You want to make it clear how people can and can't use your website. If you find your content popping up elsewhere - you can point them to where it said "don't nick my stuff"
How will you be storing and using the details people give you? Will someone using your website have their details collected - perhaps by your website provider to generate statistics you use?
Now you might be thinking; "I just have a facebook page, and a few people and their friends buy from me there...". It doesn't hurt to have a note you can point people to on your page, giving them terms and conditions for how you take payment, your delivery methods, what you accept as returns etc. It also is a good idea to include these appropriate details in orders you send out.
It makes you look more professional, gives customers peace of mind and trust in your small business , and sets out clearly what you expect from customers and what they can expect from you - which is vital if any disputes arise.